Faulty transport in Ile-de-France: the compensation platform for Navigo pass holders is open


The Ile-de-France Mobilités (IDFM) online compensation platform opened on Tuesday 14 March. This exceptional compensation, for a total amount of 60 million euros, will compensate up to half a month’s subscription for holders of a monthly Navigo pass who have purchased three monthly passes over the last four months of the year 2022, from September to December. It is possible to apply for a month, simply by communicating your Navigo pass number or bank statements proving the payments.

The end of 2022 was marked by a deficient service in buses, metros and RER. As a reminder, 25% of the planned buses did not circulate on the RATP surface network during the last four months of the year, as well as 10 to 20% of the metros.

Some users of RER B (four sections) and D (one section) will benefit from additional compensation, for 7 million euros, due to a regularity of less than 80% on their axis for several months. For three months with less than 80% regularity, each user of these lines will be reimbursed for half a month of their ticket and for six months, it will be a full month.

Read also: Navigo pass: users will receive from 37.60 euros to 112.80 euros to compensate for transport difficulties

“More than a million connections”

In total, the allowances, paid by transfer, can go up to 112.80 euros by accumulating them. The regional transport authority IDFM estimates that 3.4 million people are potentially eligible for the measure.

As soon as it opened, the platform was literally stormed by users. “There were too many simultaneous connections, which caused access difficulties from the end of the morning” before a return to normal in the afternoon, according to an IDFM spokesperson. At 5:30 p.m., “200,000 files had been recorded and validated for more than a million connections”, he noted, recalling that the platform is open until April 14. At 9 pm, “the site normally processed between 200 and 300 requests per minute”he further clarified.

This measure was taken to contain the dissatisfaction of users while the price of the monthly Navigo pass went from 75.20 euros to 84.10 euros in January, “in a period when the quality of service was not there”lamented on February 9 Valérie Pécresse, president of IDFM.

Read also: Article reserved for our subscribers “If we do nothing, the Navigo pass could increase to more than 120 euros per month in the years to come”

The World with AFP


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